Who we are

Thank you for choosing Digital Printing Solution. We strive to provide high-quality products and services. Please read our Refund & Return Policy carefully before making a purchase.

General Policy

• This policy applies to all products and services purchased from our website.
• By placing an order, you agree to the terms outlined below.
• Refunds and returns are processed only under valid conditions as stated in this policy.

Return Eligibility

You may request a return if:

• The product is defective, damaged, or not working properly at the time of delivery
• The product received is different from what was ordered
• The return request is raised within 3–7 days of delivery

To be eligible for a return:

• The item must be unused and in original condition
• The item must be in its original packaging with all accessories and invoice

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, improper installation, or handling
• Consumables (e.g., toner, cartridges, spare parts once opened)
• Customized or special-order items
• Services already delivered or completed

Refund Policy

Refunds will be processed only in the following cases:

• Product is returned and approved after inspection
• Order is cancelled before dispatch
• Payment made due to duplicate transaction or technical error

Refund Timeline

• Approved refunds will be processed within 5–10 business days
• The amount will be credited to the original payment method

Order Cancellation

• Orders can be cancelled before dispatch for a full refund
• Once the product has been shipped, cancellation may not be possible
• For services, cancellation is allowed only before work begins

Return Process

To initiate a return or refund:

1. Contact us with:
   • Order details
   • Reason for return
   • Photos (if product is damaged/defective)
2. Our team will review your request and provide return instructions
3. Ship the product (if applicable) to our address

⚠️ Note:

• Return shipping costs may be borne by the customer unless the issue is from our side
• We recommend using a trackable courier service

Inspection & Approval

• All returned products will be inspected upon receipt
• Refund/replacement will be approved only after successful verification
• We reserve the right to reject returns that do not meet our policy conditions

Replacement Policy

• Replacement will be provided for defective or damaged products (subject to availability)
• If replacement is not available, a refund will be issued

Contact Information

For any refund or return queries, contact us:

Digital Printing Solution
📧 Email: info@digitalsolutionindia.co.in
📞 Phone: 9002168328 / 03412284911
📍 Address: Asansol, West Bengal, India

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.